Return & Refund Policy

Of course! Here's a clear and professional Return & Refund Policy for your Homeside Embroidery store:

Return & Refund Policy

Effective Date: [Insert Date]

At Homeside Embroidery, your satisfaction is our top priority. If you are not completely happy with your purchase, we are here to help with easy returns and refunds. Please review our policy below:

1. Return Eligibility

  • Items must be returned within 30 days of the delivery date.

  • Items must be unused, unwashed, and in original condition with all tags attached.

  • Custom-made, personalized, or final sale items are non-returnable unless defective or damaged.

2. How to Request a Return

To initiate a return:

  1. Contact our customer service team at [Insert Your Email] with your order number and reason for return.

  2. We will provide you with return instructions and a return address.

  3. Carefully package the item(s) and ship them back to us.

Note: Return shipping costs are the responsibility of the customer unless the return is due to a mistake on our part (e.g., wrong item sent, defective product).

3. Refunds

  • Once we receive and inspect your return, we will notify you via email.

  • Approved refunds will be processed back to your original method of payment within 5–10 business days.

  • Shipping fees (if applicable) are non-refundable unless the return is due to our error.

4. Exchanges

Need a different size or color?
We currently do not offer direct exchanges.
Simply return the original item for a refund, and place a new order for the item you want.

5. Damaged or Defective Items

If you receive a defective, damaged, or incorrect item, please contact us within 7 days of receiving your order.
We will work quickly to correct the issue at no additional cost to you.

6. Non-Returnable Items

The following items cannot be returned:

  • Personalized or customized products

  • Items marked as Final Sale

  • Gift cards

7. Contact Us

For any questions about your return or refund, please contact us:
Homeside Embroidery
Email: [Insert Your Contact Email]
Phone: [Insert Your Contact Number]

Homeside Embroidery reserves the right to refuse returns that do not meet our return requirements.

Would you also like me to help you create a quick version you can use on your product pages or during checkout (like a “Returns Made Easy” short note)? It helps boost customer trust even more! 🌟
Would you like that?